Order Status
Where your order is, what each status means, and how to get to your tracking link.
Find your order
Your orders live in your account, newest first, each with its own tracking link.
You'll need to be signed in — orders are tied to your account, so we can't look one up without it. If you ordered while signed in with a different email, sign in with that one to see it.
What each status means
| Confirmed | We've received the order and it's being prepared. |
| Accepted | Payment has cleared and the order is being packed for dispatch. |
| Shipped | It's left us and is on its way to you. Your tracking link is now live. |
| Out for delivery | It's with the courier for delivery today. |
| Delivered | The carrier has marked it delivered. |
| Cancelled | The order was cancelled and won't be dispatched. |
| Refunded | We've processed your refund to the original payment method. |
An order also carries a payment state — Pending until it clears, then Paid. A paid order that still says Unfulfilled just means it hasn't been packed yet.
Tracking that hasn't updated
Carriers scan parcels at checkpoints, not continuously, so tracking can sit still for a day or so and then jump several steps at once. That's normal and doesn't mean anything is wrong.
If it hasn't moved for several days, or the delivery estimate has passed, use the tracking link on the order for the carrier's own latest update. If that doesn't clear it up, contact us with the order number.
Marked delivered but not arrived
Check anywhere the courier might have left it and ask anyone else at the address first — that accounts for most of these. If it still hasn't turned up, get in touch with the order number and we'll open an investigation with the carrier.
Notifications
If you've allowed notifications in your browser, we'll push an update as your order moves through the stages above, so you don't have to keep checking. You can turn them off any time under Notification Settings.