Returns

You have 7 days from the day your order arrives to start a return. Reach out within that window and we'll take it from there — you don't need to give a reason.

1. Open Order Status and find the order.
2. Open its order details page using the tracking link on the order.
3. Contact us from there with the order number and which item you're returning, and we'll send you return instructions.

Keep hold of the item and its packaging until you've heard back — we'll tell you where to send it.

If an item turns up damaged, faulty, or simply isn't what you ordered, tell us as soon as you notice. A photo of the item and the packaging speeds this up a lot. These cases are sorted out for you — you're not out of pocket for our mistake.

Refunds go back to the original payment method — we can't redirect one to a different card or account. Once we've processed it, how quickly it appears is down to your bank, which is usually a few business days.

You'll see the order move to Refunded in Order Status the moment we process it, so you don't have to guess whether it went through.

If the order hasn't been dispatched yet, cancelling is faster than returning. Get in touch with the order number and we'll stop it if it hasn't gone out. Once it's marked Shipped, it has to come back as a return instead.